I am not sure if I am eligible for NDIS, can you help me?
We will support you to access the information you need and will work with you to contact the NDIS to get the ball rolling.
I am eligible for NDIS and have a Support Plan, how can you help me?
Aurora Community staff will discuss your plan with you and based on what you have been approved for will arrange the most appropriate staff to work with you to achieve your goals.
What types of services does Aurora Community provide?
We will support you to achieve your goals such as building your confidence to access the community or being more independent with day to day activities such as preparing your own meals
Comprehensive complex care support like personal care that requires use of a hoist, PEG feeds and changing catheter bags
24 hour on call should you need to contact us out of hours
Support to contact the NDIS for a plan review when your needs change
Access to nursing and other staff according to your needs
What happens if my regular staff member cannot attend?
Wherever possible you will have the same small team of staff supporting you but sometimes that’s not possible. For instance one of your usual staff member may take holidays or become unwell. In these instances we have other well-trained staff who will continue to provide you with the support you need.
If we need to send another staff member to support you for any reason we will contact you as soon as possible to let you know about the change.
I have complex clinical care needs, can you help me?
Aurora Community has highly trained registered nurses who have skills in bowel and bladder, wound care, pressure area and diabetes care and management. Our staff receive regular training on best practice methods to provide you with the best possible care.
I sometimes feel uncomfortable with new people; will I have the same staff?
We understand that it can take time to form new friendships and relationships. At Aurora Community we make every effort to ensure you have the same team of staff and pay particular attention to matching workers to clients to make things as easy as possible for you.
What happens if there is an emergency?
Aurora Community provides 24 hour on call assistance should you need to contact us in an emergency situation. We recommend in any emergency - you call 000 for immediate help. When you become an Aurora Community participant we work with you to develop an emergency plan that includes important contacts such as family members, your doctor and pharmacy.
In the event that an ambulance is called, your wellbeing is our priority.
Does Aurora Community outsource staff?
Aurora Community is fortunate to have stable staff. That means you get to know us and we only outsource staff as a last resort; we understand how important that trust relationship is and that’s why we work hard to provide you with consistent staff.